Refund Policy

Last updated: October 2, 2026

If the box is not what you wanted, you can send it back. This page says how.

The window

You have 30 days from the delivery date to request a refund. The request has to reach us inside that window; the return itself can arrive after it.

How to request

Write to [email protected] with your order number and say you want a refund. You do not have to justify the decision. We reply with the return address and a reference to write on the parcel.

Condition of the return

Send back the items you are refunding. Items can have been opened and inspected — that is expected. Items that are missing, or damaged beyond normal inspection, are deducted from the amount refunded, and we tell you the figure before processing it.

Who pays the return shipping

If the box arrived damaged, incomplete, or different from what was described, we pay the return shipping. If you simply changed your mind, the return shipping is yours.

How the money comes back

Refunds go back to the original payment method. We process within 5 business days of the return arriving; how long it then takes to appear depends on your bank or card issuer, usually another 5 to 10 business days.

Partial returns

You can return part of a box. We refund the proportional value of the items returned.

After the window

After 30 days we are not obliged to refund, but write to us anyway and explain. We would rather hear the problem than lose you over a deadline.

Chargebacks

If you open a dispute with your bank before writing to us, the funds are frozen by the card network and we can no longer resolve it directly. Please write first — it is faster for both of us.

Questions